Contact Planero support
For personal assistance, email us. Describe the issue and, when possible, include the app version, device model, and iOS version. We normally aim to reply within one business day. Never send passwords or sensitive information.
If the app is not working as expected
First, confirm that you are using the latest version of Planero. Then close the app completely and open it again. If the problem continues, email support and describe what you did immediately before the issue occurred.
Local storage and backup
Planero 1.0 stores activities, tasks, notes, reminders, and settings locally on the device. The app has no account, cloud sync, or online backup. Use the export feature to create a manual backup before deleting the app or resetting the device.
Reminders and notifications
If a reminder does not appear, confirm that notifications are allowed for Planero in the device settings. Also check the reminder date and time in the app.
Privacy and terms
Planero’s Privacy Policy explains how the app handles local data. The Terms of Use describe the conditions for using Planero.