Contact Puzzle Haven support
For personal assistance, email us. Describe the issue and, when possible, include your Player ID, app version, device model, and iOS or Android version. The Player ID and app version are shown at the bottom of the game's Settings page. We normally aim to reply within one business day. Never send passwords or complete payment details.
If the game is not working as expected
First, confirm that you are using the latest version of Puzzle Haven and that the device has an internet connection. Then close the game completely and open it again. If the problem continues, email support and describe what you did immediately before the issue occurred.
Purchases and restoration
Open Settings in the game and select RESTORE PURCHASES to restore Remove Ads or the Starter Pack purchased with the same Apple or Google account. Virtual coins are consumable purchases and are normally not restored through the store restoration function.
Payments and refunds are handled by the Apple App Store or Google Play.
Cloud profile and leaderboard
Puzzle Haven uses an automatically created player account for Cloud Save and the monthly leaderboard. On Apple devices, the profile is linked to Game Center when available. Confirm that Game Center is signed in if progress or ranking is missing after reinstalling the game.
Delete account and cloud data
Open Settings and select DELETE ACCOUNT & CLOUD DATA. After two confirmations, the player account and associated cloud data are permanently deleted. This cannot be undone and does not affect your purchase history with Apple or Google.
Advertising and privacy
The Privacy Policy explains how advertising, consent, and game services process information. When AD PRIVACY appears in Settings, you can use it to change your advertising choices.